Catherine Lian, General Manager of IBM ASEAN, noted that the journey of AI—from initial implementation to scaling—offers numerous benefits, including accelerated innovation, increased productivity, and improved customer experiences.

However, the study also revealed that many tech leaders and organizations overestimate their AI implementation capabilities. She stressed that adopting AI requires strong leadership, a robust data strategy, and a mature governance framework to ensure responsible and ethical use, ultimately achieving the organization’s goals.

“Without a strong foundation, organizations risk focusing solely on technological capabilities while neglecting long-term impacts on the organization and the community,” Lian warned. (Uki Ruknuddin)

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