JAKARTA, RAKYAT NEWS – Bank Mandiri has emerged as a crucial financial partner for Indonesia’s migrant workers (PMI), handling a remarkable Rp2 trillion in incoming remittance transactions by the end of 2024. This represents a 60% year-on-year growth, signaling both the growing number of Indonesian migrant workers and the increased use of digital banking services such as Bank Mandiri’s Livin’ app.

The success highlights the trust placed in Bank Mandiri by the Indonesian diaspora and its role in supporting Indonesia’s economic growth through inclusive financial services. Evi Dempowati, SVP of Retail Deposit Product Sales at Bank Mandiri, attributed this significant growth to the increasing number of migrant workers abroad and the bank’s continuous innovation.

“Our mission has always been to be a key financial partner for the public, especially migrant workers both at home and abroad. This growth reflects our commitment to enhancing services to meet our customers’ needs,” Evi said in a statement on January 30.

To better serve the needs of PMIs, Bank Mandiri has provided easy access through its Livin’ by Mandiri app. The app allows users to open accounts online, transfer funds, make deposits, pay bills, manage foreign exchange, and even invest— all from the convenience of their smartphones.

The number of Livin’ app users abroad nearly doubled by the end of 2024, reaching 100,000 users, underscoring its popularity among PMIs as their primary tool for managing finances overseas.

In addition to digital solutions, Bank Mandiri also leverages its extensive network of international branches and remittance partners to support smooth transactions for PMIs. Subsidiaries like Mandiri International Remittance in Malaysia contribute more than 50% of the total remittance transactions.